SELECT ic.ComputerName, iwm.*, ic.ComplianceComputerID, ic.ExternalID FROM ImportedComputer ic WITH (NOLOCK) The issue is that you can't make WMI evidences clever (for instance 21.%.20%), unless inserting them in the database. So, you could theoretically ignore the add / remove evidence and add the WMI. You are right Acrobat reader as a common add / remove program evidence, but no WMI. Can you confirm this? I can verify this with other customers. You can run the query below (you can uncomment to get only the computers where 2021 Continuous Pro exists but performance is poor) and hopefully will see many records. Hello The agent collects WMI evidences, even if there are not mapped to applications by the ARL. The first test look encouraging on our side. I would prefer we use the existing WMI evidences collected from the SWIDTags than change the agent to collect a new registry entry (by the way, thanks for your investigation, I had found the IsAcrInstalledInRdrMode in the same node but the key you provide looks good!).ĭo you see the WMI patterns I show below. Our plan is to stop using the ambiguous add/remove program evidence from Acrobat DC, add it to Acrobat Reader, and enhance the WMI evidences we use for Acrobat DC (Created from the SWIDTags that have not been systematically managed in the last versions), with the patterns below.

Let us know how it goes and share your observation.Indeed, having Acrobat Reader and writer sharing the same add / remove is just a pain. Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution If you still experience the freeze issue after updating Adobe Reader, please use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs What is the current version of Adobe Reader installed? To identify, please refer to Identify the product and its version for Acrobat and Reader DC You may also refer and try the suggestions from the following help article Troubleshoot Mac OS 10.x system errors, freezes | Adobe softwareĪre you experiencing this freeze issue while launching the Adobe Reader application or while viewing or using any tools? Reboot the machine again after updating Adobe Reader and check. Please try rebooting the machine manually, launch Adobe Reader application and check for any pending updates from help>check for updates. We're sorry for the trouble you are having with Adobe Reader.

Adobereader msi